E-Commerce Tools

E-commerce (selling products online) can be complex, so don’t be satisfied with my basic recommendations below. The order of selecting the pieces is as follows:

  1. Select shopping cart software needed to sell your products or services.
  2. Select a compatible payment gateway (Authorize.net, etc.).
  3. Select a merchant credit card account that comes bundled with the compatible payment gateway you need. (Bundling these saves you money.)

The Shopping Cart ReportIf you reverse the order of these selections because of impatience or some slick salesman, you may not get the optimal shopping cart for your needs. Unless your needs are quite simple, I recommend that you purchase my book The Shopping Cart Report 2004. It surveys 225 carts and recommends about 35 of them, depending upon your particular need.

Shopping Carts

PayPal. PayPal can be the simplest shopping cart, a payment gateway, and a merchant account that allows you to take credit cards. Check out the tools for merchants, especially if you’re trying to set up on a shoestring. PayPal is quite cost effective until you get above about $1,500 per month in revenue. But it is harder to automate as fully as stand-alone shopping cart systems with their own payment gateways.

1ShoppingCart. 1ShoppingCart wraps into a single piece of software several powerful applications: a shopping cart with digital delivery, a listserver for newsletters, an autoresponder, an ad tracker, and an affiliate program. It’s best if you have only a few downloadable products. If you’re selling more than a handful of tangible products, don’t get this. What you’ll need in addition is a payment gateway (such as Authorize.net) and a merchant credit card account.

I’m going to resist the temptation to recommend other shopping carts. A lot depends on what you are selling and how customized the sales process must be. Some of the most popular carts for small businesses are ShopSite (I use the Pro version), Miva, and StoreFront. Don’t just grab one of these, though, buy The Shopping Cart Report and do your homework!

Products

What will you sell in your online store or on eBay? There are two main approaches. (1) Purchase product for about 40% to 50% off retail and keep it in inventory until you sell it. (2) Contract with drop-ship companies at about 30% off retail to ship the product to your customer when you send them an order, and then they bill you for the costs. The latter means much less money tied up in inventory, but it’s harder to provide excellent customer service.

Drop Ship Source Directory from World Wide Brands is, in my opinion, hands down the best and most up-to-date directory of products to sell online. You purchase a non-expiring subscription to view the catalog online. It contains about 2 million brand name products, with information on how to contact the suppliers — all updated and researched constantly.

Order Managers

If you sell very much, you’ll need order management software to handle the complexities of fulfilling, drop-shipping, returns, cancellations, split orders, etc.

StoneEdge Order ManagerStoneEdge Order Manager is the best I’ve seen for small to medium companies. It is desktop software written in MS Access. It contains modules that allow it to interface with one or more of the following e-commerce platforms: AbleCommerce, Amazon.com Marketplace, Americart, Global WebCart, Half.com by eBay, Miva Merchant, MonsterCommerce, osCommerce, Seller’s Assistant for eBay, Shop.com, ShopSite, and Yahoo! Merchant Solutions. It isn’t inexpensive, but is powerful if your sales are starting to ramp up.



Reputation: The New E-mail Delivery Buzzword

What’s the most important factor in getting your bulk e-mails delivered? Many industry leaders are pointing to reputation of the sender. It used to be that ISPs would scan e-mails for content. But these days, most have turned to reputation as they key factor. Of course, this concept of “reputation” includes a number of factors (that I mentioned in a series of previous articles on e-mail deliverability, where you can see some of the details.) www.wilsonweb.com/email/wilson-deliverability1.htmJust what does “reputation” mean in an e-mail context? It has two aspects:

  • Recipient reputation. Your track record with your subscribers in providing timely, relevant content at an appropriate frequency from a readily identifiable sender.
  • ISP reputation. Your track record in sending e-mails to accurate, live e-mail addresses, from consistent “from” addresses and IP address(s), with content that is opened by and clicked on by recipients.

Here are some tips to improve your reputation — and thus your inbox delivery rate:

  1. Send only relevant content. Send only e-mails that will build a positive reputation with your subscribers. Anything that they will view as irrelevant will hurt your reputation, so stay targeted.
  2. Don’t send more e-mails than necessary. When subscribers receive too many e-mails from you, they may not unsubscribe, but they will no longer open most of them. Since ISPs such as Yahoo, MSN, Gmail, and AOL can track both open rates and click-through rates, your ISP reputation will suffer — fewer e-mails will be delivered — and your recipient reputation is degraded, fewer e-mails opened.
  3. Set up feedback loops with major ISPs, such as AOL, Yahoo, MSN, Hotmail, etc. so you can immediately unsubscribe recipients that tag your e-mail as spam — and so they don’t receive another e-mail and hit the spam button again.
  4. Remove recipients with excessive bounces from your list. If you keep sending to bad e-mail addresses, it hurts your reputation with the ISPs.
  5. Find ways to woo back subscribers with special offers in the subject lines for those who no longer open or click-through on your e-mails. Opens and click-throughs can be tracked with many e-mail marketing services. Inactive subscribers are much more likely to tag your e-mail as spam than those who regularly open and click-through on your links.
  6. Instruct subscribers how to white list your send address in their address book, white list, etc.
  7. Send e-mail in shorter spurts to keep excessive volume from triggering blocking by ISPs.
  8. Keep a consistent “from” e-mail address and sending IP address(es).
  9. Employ SPF and Domain Keys authentication so ISPs can see that you’re a legitimate sender.
  10. Consider paying for third-party whitelisting as a certified sender by Habeas, GoodMail, or ReturnPath ScoreCertified.
  11. Use double or confirmed opt-in to keep from getting bad e-mail addresses or unwilling recipients on your list.

In spite of all you may do, you won’t achieve 100% deliverability, but working to maintain a good reputation with both subscribers and ISPs will boost the number of your e-mails that are delivered and opened.



The Value of a Domain Name

“I am wanting to sell my company. How do you know what a domain name is valued at?” — Sandra Teal, SoldierTags.com

Domain names may have some inherent demand. For example, fish.com recently sold for an alleged $1 million. But few names are that good. I’ve purchased domains for between $250 and $1000. But average domain names are selling for $200 or less — if the seller can get a buyer. The price is based solely on demand.

Of course, the least expensive domain is one which is unregistered, available through a registrar. GoDaddy (www.wilsonweb.com/afd/godaddy.htm) is my hands down favorite registrar for low price and good service. I moved all my domains there last year.

But if you can’t find an unregistered domain, check out AfterNic.com, the Internet center for domain name trading. There you can get an appraisal of your domain name, search for available domain names in your industry, see lists of expiring domains with their Google PageRank and Alexa Rank, and talk to other domain traders in an online forum.

If you were buying a domain name, I would recommend finding half a dozen domain names that might work for your company — that way you’re not feeling desperate. Contact the owners of these “parked” domain names (that is, a “future website will be here” page rather than a real website). Mention that you’ve got half a dozen domain names in mind that you’re interested in buying, if the price is right. Don’t sound breathless. Get a grip. Then ask their price or make an offer. You may be pleasantly surprised. They may be just as ready to sell as you are to buy.

When you are selling an online business, however, the value of the business is based on the actual revenue that you are currently receiving, often verified by audited accounting records.



Should you consider a .ws domain?

“I have been advised by experienced marketers to use .com domain names for all my websites. But I have also been approached by people representing Global Domains International (GDI) telling me that their domain .ws is exploding on the Internet and that I should use it instead of .com. What is your opinion?” — Bill Zimmerman

“Exploding” is marketer’s hype, perhaps to press full advantage out of GDI’s multi-tier affiliate marketing structure (5 levels), “with the potential to earn commissions on unlimited levels as a GDI Master Affiliate.”

However, percentage-wise, few average people are really aware of .ws as a domain. Maybe in a few years more people will associate it with the Internet. The advantage, of course, is that you are much more likely to be able to get the domain name of your choice — since there just isn’t much demand for .ws domains. Yes, major corporations have bought .ws names to protect their brands, but they don’t advertise using these domains. If you do decide on a .ws domain, check out the prices at GoDaddy.com (currently $9.99 per year). Based on recognition value (reflected by domain resale values at Afternic.com), a .com domain is best, followed by .net.



How to Monitor Your Competitors and Improve Your Business with Andy Beal (5:38)

In this 5 minute video Andy Beal explains what you can learn from your competitors and how to take advantage of opportunities when your competitors falter. He discusses how to use the search and RSS features of Technorati and Google News.  http://www.youtube.com/watch?v=pl35SZs73Mw&eurl=http://www.wilsonweb.com/newmedia/beal-monitoring-competitors.htm



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